oklv Privacy Policy

1.1Information You Provide Directly

When you register with oklv or use our services, you may provide the following information directly:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment-related information (bKash, Nagad, Rocket or bank account details)
• National ID (NID) or passport information for identity verification
• Messages sent to support via live chat or email

1.2Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and approximate geographic location
• Browser type, version, and language preference
• Device information (model, operating system)
• Date, time, and duration of site sessions
• Pages visited and links clicked
• Preferences stored via cookies and local storage
• Log data from betting and gaming activity

1.3Identity Verification (KYC) Information

As part of responsible gaming and fraud prevention, we carry out identity verification in certain cases. Document information collected during this process is stored securely and used solely for legitimate verification purposes. Ensuring your financial security is the primary goal of this process.

2.1Service Operations

Collected information is used mainly for the following purposes:

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Delivering bonuses and promotional offers properly
• Providing transaction records and statements
• Providing technical support and customer service

2.2Safety and Security

To ensure the security of your account and our platform:

• Detecting and preventing unauthorized access and fraud
• Monitoring suspicious transactions
• Running anti-money laundering (AML) programs
• Account login verification and two-factor security

2.3Service Improvement

We work continuously to improve the user experience. To that end, overall usage patterns are analyzed in fully anonymous form. Your individual data is never used in marketing analysis.

2.4Communications

oklv may contact you regarding the following:

• Important notifications related to your account
• Transaction confirmation messages
• Security alerts and password change notifications
• Information about applicable legal or regulatory changes
• Promotional offers and new feature updates, with your consent

3.1What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. oklv uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preference, site theme, and other settings.
• Analytics Cookies: To collect overall usage information for improving service quality.

3.2Managing Cookies

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site features to not work properly and may cause issues with login sessions.

4.1Service Provider Partners

Some trusted third parties are engaged to help run our operations. Only the necessary information is shared with them, and they are required to comply with our privacy standards. These partners include:

• Payment processing services (bKash, Nagad, Rocket and banking partners)
• Identity verification and KYC service providers
• Data storage and cloud service providers
• Technical support and security solution providers

4.2Legal Requirements

In the following circumstances we may be required to provide information to legal authorities:

• Upon receipt of a court order or valid government directive
• When cooperating with investigations into money laundering or terrorism financing
• When necessary to protect our legal rights or those of others

In such cases, where possible, we will try to notify you in advance, unless a legal obligation prevents us from doing so.

4.3Business Transfers

In the event of a merger, acquisition, or asset transfer involving oklv's business operations, user information may also be transferred. In such circumstances we will provide advance notice and publish a new policy.

5.1Technical Security

oklv uses high-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All communication between the site and your device is encrypted
• Data Encryption: Stored sensitive information is kept in encrypted form
• Firewall Protection: Robust firewall systems to prevent unauthorized access
• Regular Security Audits: Regular security testing to identify potential vulnerabilities
• Two-Factor Verification: Additional identity verification for suspicious login attempts

5.2Organizational Security Measures

Alongside technical protections, we also maintain organizational measures:

• Regular staff training on privacy and security
• Access to data restricted to only those staff who need it
• Internal policies and procedures on data protection
• Confidentiality agreements for all staff and partners

5.3Response to Security Breaches

If a data security breach occurs for any reason, we will take immediate action. Affected users will be notified by email as quickly as possible and given guidance on what steps to take to address the situation.

6.1Active Account Data

All your information will be retained for as long as your account remains active. This is necessary to provide the service and maintain your transaction history.

6.2Retention After Account Closure

Even after an account is closed, some information is retained for a set period:

• Financial Transaction Records: Kept for a set period due to legal and audit requirements
• KYC and Identity Verification Information: Kept for a set period in accordance with applicable regulations
• Communication and Support Records: Kept for a reasonable period for complaint or dispute resolution
• Security Logs: Kept for a set period based on the needs of fraud investigations

6.3Deletion of Data

After legal obligations have been fulfilled, unnecessary data is securely deleted or permanently anonymized so that it can no longer be linked to you in any way.

7.1Right to Access Information

You have the right to know what information we hold about you. You can request a copy of your information by emailing [email protected].

7.2Right to Correct Information

You have the right to request correction of any inaccurate information we hold about you. Please contact our support team via live chat or email.

7.3Right to Request Deletion of Information

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations. In such cases, we will explain the reasons to you in detail.

7.4Right to Withdraw from Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. However, it is not possible to stop important service-related notifications (such as transaction confirmations and security alerts).

7.5Right to Object to Data Processing

You have the right to object to the processing of your information for specific purposes. Please contact our support team regarding this, and we will review your request as soon as possible.

8.1Age Restriction

oklv's services are intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. Age verification is carried out at the time of registration.

8.2What to Do If a Minor's Information Is Identified

If we become aware that a person under the age of 21 has opened an account, we will immediately close that account and delete all associated information. Parents or guardians may contact us at [email protected] regarding this matter.

9.1Third-Party Game Providers

oklv's platform includes software from various third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others). The privacy policies of these providers are their own, and oklv is not responsible for them. However, we ensure that our partner providers adhere to industry-standard security practices.

9.2Payment Provider Policies

When transacting via bKash, Nagad, Rocket, or bank transfer, your information is also subject to the respective payment provider's own privacy policy. oklv is not responsible for the data management practices of these third parties.

10.1Policy Update Process

oklv may update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, legal requirements, or technology.

10.2Notification of Changes

For significant changes, we will:

• Send a notification to your registered email address
• Display the date of the latest update at the top of the page
• Display a special notice on the site for significant changes

Continued use of the site after changes have been made will be considered your acceptance of the new policy.

10.3Current Version

This privacy policy was last updated in January 2026. It is the latest and effective privacy document relating to oklv's services.

11.1Contact Methods